SN International LLC B2C/Retail - Return Policy

1. Standard Return Guidelines

We want you to be completely satisfied with your purchase. Eligible products may be returned within 30 days of the original ship date. To qualify for a return and receive credit, items must be returned in their original packaging, unused, and in fully salable condition.

Please note that SN International LLC operates exclusively online as a fulfillment and distribution center; we do not have a physical storefront, and all returns must be processed via mail to the appropriate warehouse facility. If multiple warehouses were used to fulfill your order, each item must be returned to its respective originating warehouse using the labels we provide.

2. Return Authorization (RA) Requirement & Free Return Labels

You MUST obtain a Return Authorization (RA) number from us before sending any merchandise back. Once your return request is approved, we will issue a prepaid return shipping label for you to send the items back to us at no cost to you.

Any merchandise received without a valid RA number, or items returned in poor condition, will be refused and sent back to the sender.

To request an RA number and receive your free return label, please reach out to our Customer Service team:

• Online Portal: https://snillc.com/pages/contact/
• Email: info@snillc.com
• Phone: (888) 795-8816
• Fax: (510) 225-1054

3. Free Return Shipping and Restocking Fees

• Return Shipping: We are pleased to offer free return shipping. You will not be responsible for the return freight costs, as we will provide the shipping label. (Please note that initial delivery shipping charges are non-refundable).
• Restocking Fee: Eligible returned items may incur a standard restocking fee of 20%.

4. Non-Returnable Items

For safety, regulatory, and logistical reasons, we do not accept returns on the following product categories:

• Medical supplies and related items
• Hazardous materials (Hazmat)
• Furniture
• Fragile items
• Bulk Products: Items purchased in bulk (or ending in -BULK) that ship directly from the manufacturer are final sale and non-returnable.

Exception: If any of the above items (including bulk products) arrive damaged or defective, they may be eligible for a replacement or credit. Please contact us immediately upon receipt if your item is damaged.

5. Processing Time

Once your return is received and inspected at our facility, please allow up to 15 business days for processing. After the return is approved, the applicable credit (minus any original shipping costs and restocking fees) will be issued to your original method of payment and will appear on your statement shortly thereafter.